Legal

Terms & Conditions

Effective Date: 20th day of May, 2026

Important Notice

These Terms and Conditions contain a dispute resolution clause that impacts your rights about how to resolve disputes. Please read it carefully.

These terms and conditions (the “Terms and Conditions”) govern the use of phoenixenergyefficiency.com (the “Site”). This Site is owned and operated by Joshua Oglesby. This Site is a solar appointment setting website, blog, and call center.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Joshua Oglesby and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent; or
  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Limitation of Liability

Joshua Oglesby and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Joshua Oglesby and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Arizona.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Joshua Oglesby are unable to resolve any dispute through informal discussion, then you and Joshua Oglesby agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Joshua Oglesby. The costs of any mediation or arbitration will be shared equally between you and Joshua Oglesby.

Notwithstanding any other provision in these Terms and Conditions, you and Joshua Oglesby agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Third-Party Partners & Service Providers

Phoenix Energy Efficiency may share customer information with trusted third-party partners, contractors, and service providers when reasonably necessary to operate our business, provide requested services, improve customer experiences, or fulfill customer requests.

These third parties may include:

  • Solar installation partners
  • Battery installation providers
  • Financing and leasing providers
  • Utility program partners
  • Customer relationship management (CRM) platforms
  • Communication service providers
  • AI and automation technology providers
  • Scheduling and appointment systems
  • Analytics and performance platforms
  • Marketing and advertising service providers

Information shared may include:

  • Name
  • Phone number
  • Email address
  • Property address
  • Utility provider information
  • Energy usage information voluntarily provided by the customer
  • Appointment details
  • Communication history
  • Qualification or eligibility information

Third-party partners are expected to maintain reasonable safeguards to protect customer information and may only use such information for authorized business purposes related to services provided through Phoenix Energy Efficiency.

We do not sell personal information to unrelated third parties for independent resale or unrestricted marketing purposes.

However, information may be shared:

  • To fulfill customer requests
  • To facilitate consultations or installations
  • To evaluate financing or incentive eligibility
  • To provide customer support
  • To comply with legal obligations
  • To protect the rights, safety, or operations of Phoenix Energy Efficiency and its users

By providing your information and consenting to communications, you acknowledge and agree that your information may be shared with authorized third-party partners and service providers as described in this policy.

AI & Data Processing

Certain third-party providers may process information using automated systems, artificial intelligence technologies, cloud-based platforms, or machine learning systems solely for operational, communication, analytics, training, or service improvement purposes.

AI Communication & Consent Policy

AI-Assisted Communications

At Phoenix Energy Efficiency, we may use artificial intelligence (“AI”) technologies to assist with customer communications, appointment scheduling, customer service, educational outreach, and energy consultation support.

These communications may occur through:

  • Phone calls
  • SMS/text messaging
  • Email communications
  • Automated appointment reminders
  • AI-assisted chat systems

Some communications may involve AI-generated or AI-assisted voice technologies.

Appointment & Educational Outreach

Our communications may include:

  • Energy savings information
  • Solar and battery education
  • Utility rate information
  • Appointment scheduling
  • Appointment confirmations and reminders
  • Follow-up communications
  • Product and service updates
  • Qualification reviews for energy programs

We strive to ensure all communications are relevant, respectful, and compliant with applicable laws and regulations.

Opt-Out Rights

You may opt out of communications at any time.

To stop text messages, reply:

STOPCANCELUNSUBSCRIBEEND

To stop emails:

Use the unsubscribe link included in the email.

To stop phone calls:

Request placement on our internal Do Not Contact list during any conversation or by contacting us directly.

Opt-out requests are processed as quickly as reasonably possible.

Call Recording & Monitoring

Calls may be monitored or recorded for:

  • Quality assurance
  • Training purposes
  • Compliance verification
  • AI system improvement
  • Customer service optimization

By communicating with us, you acknowledge and consent to such recording where permitted by applicable law.

Data Usage & Privacy

Information collected through communications may be stored securely and used to:

  • Provide requested services
  • Improve customer experiences
  • Maintain communication preferences
  • Analyze service performance
  • Improve AI-assisted systems

We do not sell personal information to unrelated third parties.

Information may be shared with trusted service providers and third-party partners solely for operational purposes including:

  • Solar and battery installation partners
  • Financing and leasing providers
  • CRM systems
  • Communication providers
  • Scheduling systems
  • AI processing platforms
  • Analytics platforms

Human Oversight

Although AI technologies may assist with communication workflows, human oversight may be involved in:

  • Appointment verification
  • Customer support
  • Escalations
  • Compliance review
  • Quality control

Customers may request human assistance at any time.

Compliance Statement

Phoenix Energy Efficiency strives to comply with applicable:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • FCC regulations
  • State consumer communication laws
  • Applicable privacy regulations

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Phone: (480) 400-0589

Email: [email protected]

Address: 1525 S Higley Rd. Ste 104-444, Gilbert, AZ 85296-5045

You can also contact us through the feedback form available on our Site.

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